Refund Policy

Last Updated: April 2026

Thank you for choosing CitizenJar. If you are not entirely satisfied with your purchase, we're here to help.

1. Our Merchant of Record

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds on our behalf.

2. 14-Day Money-Back Guarantee

Because we want you to be perfectly happy with CitizenJar, we offer a 14-day money-back guarantee for all new subscriptions. If within 14 days of your initial purchase you decide CitizenJar is not for you, you can request a full refund.

To request a refund within this window, please contact our support team at support@citizenjar.com with your order number, or contact Paddle Support directly via your receipt.

3. Renewals and Cancellations

After the initial 14-day period, subscriptions are non-refundable. You may cancel your subscription at any time through your account settings to prevent future billing. Upon cancellation, you will retain paid access to the platform until the end of your current billing cycle.

4. Exceptional Circumstances

We recognize that exceptional circumstances can take place with regard to the character of the product we supply. Refunds outside of the 14-day window may be granted at the sole discretion of our support team and Paddle.com in cases of duplicate billing or severe platform outages.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at support@citizenjar.com.